DriftDesk is a modern customer support platform that replaces Zendesk for remote-first companies. Threaded conversations instead of tickets, AI-first triage that's 98.2% accurate, SOC 2 Type II and HIPAA compliant out of the box, and a live-collaboration canvas your support + engineering + product teams actually want to open. 284 companies switched to us in the last 12 months — including 38 YC companies, 8 Fortune 500s, and the internal support teams at two of the top-5 AI labs.
Each feature below is a specific, measurable advantage — not marketing copy. If you can build the same workflow in Zendesk, Intercom, or Front in under 40 engineering hours, we'll give you 6 months free.
One customer conversation can span 14 months, 8 agents, and 3 products — and still be one thread. Not 42 fragmented tickets. Scrolling through a thread is like reading a Slack channel: clean, searchable, conversational.
Our triage model routes, tags, prioritizes, and drafts responses with 98.2% accuracy on a 2.4M-ticket benchmark — and every decision shows its work: why this agent, why this priority, why this draft. Agents accept, edit, or reject with one keystroke. No black box.
Bring engineering + product into a ticket without handoffs. A single canvas shows the thread, the bug repro, the customer's account state, and related Linear issues — updated in real time. Works like Figma multiplayer.
SOC 2 Type II audited annually by Prescient Assurance, HIPAA-compliant BAA available at Team tier and above, GDPR DPA standard. ISO 27001 in progress, expected Q3 2026. Data residency options: US-East, US-West, EU-Frankfurt, APAC-Sydney.
Our import tool reads your Zendesk export and reconstructs every conversation in under 4 hours — including attachments, internal notes, and SLAs. Most teams are live within a business day of signup. No "implementation partner" required.
Every feature in the UI is a public API endpoint (REST + GraphQL). 180+ webhook events. SDKs for TypeScript, Python, Ruby, Go. Works with Linear, GitHub, Segment, Mixpanel, Stripe, and any LLM agent framework you can point at an API key.
Point our CLI at your Zendesk export or Front API. We reconstruct every conversation, internal note, attachment, tag, and macro in your new DriftDesk workspace. Average import: 3 hrs 42 min for a 200k-ticket archive.
Our triage AI reads your last 12 months of conversations and learns your routing rules, tone, and escalation patterns. You review and approve a 22-scenario test set. Typically done in a single 45-min session with one of our CSMs.
Update one email forwarding rule. Inbound tickets now arrive in DriftDesk; outbound replies route through your existing sending domain with SPF/DKIM unchanged. No DNS disruption, no customer-facing transition.
Once the support team is live, layer in the Live Collab Canvas with product and engineering. Hook up Linear, Slack, and GitHub. Turn on our API for your internal AI agents. We'll pair an enterprise CSM with you for the first 90 days.
Annual billing; monthly available at 15% higher. All plans include unlimited conversations, unlimited history, unlimited integrations, and 24×5 human support. Migration from Zendesk/Intercom/Front is always free.
Ramp's support team of 48 agents migrated from Zendesk in October 2024. Median time-to-first-response dropped from 22 hours to 3.8 hours in the first 30 days, and 92% of tickets were closed without an agent drafting a single character — our AI-drafted responses were approved as-is.
Linear's 14-person support team + 8 engineers + 4 PMs now share a single Live Collab Canvas per customer escalation. In the 90 days after rollout: 62% fewer handoff emails, 48% faster customer-reported resolution time, and a Net Promoter Score of +74 (up from +52 on Zendesk). Linear is now our biggest open-source advocate in the YC ecosystem.
Mercury migrated their business-banking support team to DriftDesk in March 2025 specifically for our HIPAA-compliant BAA and data residency options. In 180 days: 82 PII-exposure incidents that would have been reportable under their Zendesk configuration — zero on DriftDesk, thanks to our default field-level redaction.
Previously founding PM at Intercom (2014-2018) and Head of Product at Help Scout (2018-2023). Led the team that built the original Intercom Inbox. Stanford CS '14.
Previously Staff Engineer on Zendesk's Answer Bot (2019-2024), Senior Engineer at Stripe (2016-2019). Owns 4 patents in ML-based text classification. MIT 6.S '16.
Previously Design Director at Front (2020-2024), Senior Designer at Superhuman (2018-2020). Reshaped Front's core inbox in 2022. RISD '16, M.A. Carnegie Mellon HCI.
Previously Principal Engineer at Slack (2018-2024) on the Enterprise Grid team, Senior Engineer at GitHub (2014-2018). Led Slack's SOC 2 Type II audit 2021. Berkeley EECS '11.
Start a 14-day free trial with zero credit card. Our migration team will import your Zendesk or Front in under a business day — free, regardless of ticket volume — and you'll be live before Friday. If DriftDesk isn't measurably better than your current stack in 60 days, we'll pay for your first three months of your old provider plus a $500 credit for your trouble. That's a written guarantee, not a marketing line.