Why no cage dryers? Isn't it faster?
Yes — about 35 min vs our 55. Cage dryers are associated with heat stroke in small dogs and brachycephalic breeds (pugs, frenchies, shih-tzus), and they terrify most anxious dogs. The AKC, Humane Society, and every fear-free certified body recommend against them. We hand-dry every dog, which means we groom 28 a day instead of 50 — and charge about 12–18% more than the average East Bay salon. Our dogs don't arrive home shaking. We think that's worth it.
Is my dog the right breed/coat/age for you?
Almost certainly yes. We groom every coat type: short (labs, beagles, pit mixes), double-coats (huskies, goldens, shepherds), curly (poodles, bichons, doodles), terrier, long-haired, and giant breeds (newfies, bernies, great pyrs). Ages 12-week puppy to 17-year-old seniors. We can't take dogs who've shown aggression to a human (small team, no onsite medical) or dogs over 120 lbs (tub max). If unsure, call; Marigold will tell you honestly.
How often should my dog be groomed?
Depends on coat. Short-haired breeds: 8–12 weeks between full grooms with baths in between. Long-haired and curly (doodles, shih-tzus, poodles): every 4–6 weeks to avoid matting — more if they swim or go to the park daily. We'll set a cadence on first visit and hold your standing appointment. Cancel or shift any standing slot free with 24 hours notice.
What if my dog is matted?
Honest answer at drop-off. Mild (<15%): we brush out, $20–$35 added. Moderate (15–40%): we may need to shave short — we'll call first and waive dematting fees. Severe (>40%): ethically we will not brush out; AVMA classifies painful dematting as a welfare concern. We'll shave short, discount the groom, and set a prevention schedule. No shame.
Do you groom cats?
Yes, Wednesdays only, with Seren, our IPG-certified feline groomer. First-visit cats get 15-minute acclimation before anything happens. Lion cuts, sanitary trims, bath-and-blow, nail caps. No sedation; if your cat needs sedation, we refer you to a veterinary groomer. From $110. First visit 90 min; repeats 60.
Cancellation + late policy?
24 hours notice to cancel or reschedule, no fee. Within 24 hours: 50% charge. No-show: full charge. Late 10+ minutes: we'll try but may need to reschedule. We're warm people; life happens, we work with you on first occurrence.