Frequently Asked Questions

This product is a developer-first analytics platform designed for teams who want deep, unrestricted access to their data without the overhead of building infrastructure from scratch. It's ideal for startups, indie hackers, and engineering teams at growth-stage companies.

Yes. Every new account automatically starts with a 14-day free trial of our Pro plan — no credit card required. After the trial, you can continue on the free Starter tier or upgrade at any time.

Create an account, install our SDK (one line of code), and you'll have your first event flowing within minutes. Check out our Quick Start guide for a step-by-step walkthrough.

npm install @analytics/sdk

Absolutely. You can upgrade, downgrade, or cancel any time from your account settings. Changes take effect at your next billing cycle. If you cancel, you keep access until the end of the current period.

We accept all major credit cards (Visa, Mastercard, Amex) as well as ACH transfers for annual Enterprise plans. All payments are processed securely via Stripe.

We support SDKs for JavaScript, Python, Go, Ruby, and Swift. We also have native integrations with Segment, dbt, Redshift, BigQuery, and Snowflake. Our REST API lets you build anything else you need.

Data retention depends on your plan: Starter retains 30 days, Pro retains 1 year, Enterprise offers configurable retention. You can export all your data at any time in JSON or CSV format.

Yes. We are SOC 2 Type II and GDPR compliant. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We conduct annual third-party penetration tests and publish a public security page.

Yes. Our Data Export feature (available on Pro and above) lets you stream raw events to BigQuery, Snowflake, or Redshift in near real-time. Setup takes less than 10 minutes.